Server and workstation management
— installation, configuration, updates, and hardware maintenance for all equipment in the company.
Network management
— configuration and monitoring of switches, routers, access points, firewalls, and VPN.
IT security
— implementation and management of antivirus, email filtering, MFA, and access policies.
Last but not least, outsourcing brings a guaranteed response time. At Brasov IT Hub, for example, we commit to responding within a maximum of 4 business hours to any reported incident — an SLA level that many internal IT departments cannot consistently offer.
Ce include un contract de externalizare IT?
A complete MSP partnership typically covers the following areas:
End-user support — resolving employees' daily issues, from password resets to application and peripheral configuration.
Proactive monitoring — systems are monitored 24/7 using specialized tools. Problems are detected and resolved before they affect productivity.
Updates and patching — operating systems, applications, and firmware are kept up to date, reducing the risk of security vulnerabilities.
Lifecycle management — planning the replacement of aging equipment, managing warranties, and recommendations for necessary upgrades.
When does outsourcing make sense?
IT outsourcing is especially suitable for companies with 20-500 employees that lack the resources for a full IT department but need stable and secure infrastructure. It is also relevant for companies that already have an internal IT person but need additional expertise or 24/7 monitoring capabilities.
If you fit this description, we invite you to discuss how Brasov IT Hub can become your trusted IT partner. Contact Us for a free assessment of your infrastructure.