IT Support Outsourcing (Managed IT Services – MSP)

IT Support Outsourcing (Managed IT Services – MSP)

Outsource your IT management to a team of specialists and ensure the stable, secure and efficient operation of your infrastructure. We offer complete IT support services, proactive monitoring and infrastructure management, so that your business runs without interruptions.

Through MSP (Managed IT Services), we take operational responsibility for the IT environment, prevent problems before they affect activity, and intervene quickly when necessary.

User technical support (Helpdesk) – Level 1 and Level 2

We provide technical support for users, both remote and on-site, for the rapid resolution of IT incidents and operational requests.

Level 1 (L1) – operational support

First point of contact for common issues:

• reset passwords and access accounts
• email support (Outlook, Microsoft 365)
• configuration of laptops, desktops and peripherals
• standard application installation
• connectivity support (Wi-Fi, VPN, network)
• troubleshooting common applications
• remote support for users
• request management through ticketing system

Level 2 (L2) – advanced technical support

Interventions for more complex problems:

• Active Directory administration / Microsoft Entra
• security policy configuration (GPO)
• Microsoft 365 support (Exchange, Teams, SharePoint)
• network troubleshooting (VLAN, DHCP, DNS)
• VPN and firewall configuration
• support Windows / Linux servers
• virtualization support (VMware, Hyper-V, Proxmox)
• business application integration

Proactive monitoring (RMM)

We constantly monitor the IT infrastructure to prevent incidents and ensure service availability.

• monitoring servers and workstations
• network equipment monitoring
• automatic alerts for incidents
• service uptime monitoring
• backup verification
• digital certificate monitoring
• centralized status dashboard

IT infrastructure management

We manage IT infrastructure for performance, stability and security.

• physical and virtual server administration
• network administration (switching, routing, VLAN)
• enterprise Wi-Fi management
• firewall configuration and security policies
• user and permissions management
• secure remote access (VPN) configuration
• infrastructure performance optimization

Patch management and updates

We keep systems updated to reduce security risks.

• Windows and Linux updates
• application security patches
• network equipment firmware updates
• hypervisor updates
• maintenance planning
• testing critical updates

Operational IT security

We apply security measures to protect infrastructure and data.

• antivirus / EDR solution administration
• security alert monitoring
• vulnerability management
• security policy configuration (GPO)
• email protection (anti-spam, anti-phishing)
• user access control
• UTM firewall configuration

Backup and recovery management

We ensure data protection and the possibility of rapid recovery.

• backup solution configuration
• backup job monitoring
• periodic check backup restore
• data retention policies
• disaster recovery procedures

User and equipment onboarding

We quickly configure new users and IT equipment.

• user account configuration
• laptop / desktop preparation
• email configuration and application access
• multi-factor authentication (MFA) setup
• install necessary applications
• VPN access configuration

Incident and request management

We ensure efficient management of IT requests.

• ticketing system
• incident prioritization according to SLA
• escalation to higher level (L3)
• periodic reporting
• root cause analysis
• infrastructure improvement recommendations

IT documentation and standardization

We ensure correct documentation of IT infrastructure and processes.

• infrastructure documentation
• IT equipment records (asset management)
• IT operational procedures
• basic security policies
• user guides

Benefits for your business

• reducing downtime
• IT incident prevention
• predictable costs
• access to multidisciplinary expertise
• secure and updated infrastructure
• fast user support
• scalability as the business grows

Outsource IT to professionals

Through our IT support outsourcing services, we offer you a stable, secure and easy-to-manage technological environment so that you can focus on developing your business.